Frequently Asked Questions
Laundromat
What are your hours?
7:30 a.m. to 9:00 p.m. Last Wash 8:00 p.m.
Do you have large machines?
Yes, we do. We have 55 pound machines that are big enough for bulky comforters.
Are you attended?
There is an attendant on hand between 7:30 a.m. - 9:00 p.m.
Are you a coin or credit card laundromat?
Our machines only take coins.
Wash & Fold
What are your wash and fold hours?
You can drop off your wash and fold at any time between 7:30 a.m. - 9:00 p.m.
What products do you use when you wash my clothes?
We use premium brand products when we wash your laundry.
How much does wash and fold cost?
It is $1.25/lb. Same day laundry must be dropped off by noon.
Is there a minimum order?
There is a 10 pound minimum.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another
Pickup & Delivery
Do you have pickup & delivery service?
Yes! We now offer pickup and delivery service. If you know that you would like regular laundry pickup service, you can sign up for weekly or biweekly service. This service will be $1.89 a pound. If you want one-time service or sporadic service without any commitment of future orders, it is $1.99 a pound. We have a 30lb minimum on all pickup and delivery orders.
Do I have to be home when you pick up or deliver my clothes?
No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and where to drop them off. Please ensure that you have a secure place to leave your clothes and not visible from the street. Some places people often choose are on the front porch, the back porch, in an unlocked garage, behind the gate, or with the apartment manager. If your building requires a code to enter please inform us at the time of placing the order.
Do you fold or hang my clothes?
We are open to special requests. If you don't specify, we typically hang the more formal items like collared shirts and slacks. Then we protect them in a clear plastic garment bag. We'll fold everything else and package it for your protection.
Do you separate whites from colors?
We separate whites, lights and darks into different machines. We also pull out delicate items and place them in a special laundry bag to further protect them.
How do I schedule an order online?
It's simple. Simply click on the Schedule a Pickup button.
When I schedule an online order, how will I be billed?
When the order is completed, we bill your credit card and email you an invoice.
Can I change my wash & fold preferences?
Yes, you can log into your online account and change your preferences as often as you like.
Can I get texts instead of emails?
Yes, you can log into your online account and change your preferences as often as you like.
Is there a delivery charge?
There is no laundry pickup or delivery fees.
How do I change my billing?
To update your credit card, log into your account, under billing information select "Update Credit Card Information" and enter your new credit card information.
Can I have contactless pickup?
Absolutely, we know that this is safer for you and for our drivers. Just tells us where we should pick up your laundry or deliver it and we will do so. We will text you that it is delivered so you can get it immediately.
Can I put my pickups on hold while I'm on vacation or out of town?
If you are going to be away, just log into your account and place your account on "hold" until you return.